TROUT INSURANCE SERVICES
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How do I upload a document?

There are times when you need to submit documentation to prove something that you put on your application. Or, we might just need more information before we can process your application. Visit HealthCare.gov to submit documents in your Marketplace account.  This is the fastest way to get your documents processed.
Here’s what you’ll need:
  • Your Marketplace account. The main household contact for your Marketplace application can visit HealthCare.gov and log in to upload documents.
  • An electronic file of the document you need to upload.
    • It must be a .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp.
    • It can’t be bigger than 10 MB.
    • The file name can’t include a colon, semicolon, asterisk, or any other special character. Here are a few examples of special characters that can’t be in the file name: / \ : * ? “ < > |.
When you’re ready to upload your electronic document:
  • Visit HealthCare.gov and log in to your Marketplace account.
  • Select your existing application.
  • Use the menu on the left side of your screen to click on “Application details.”
  • Click the first “Verify” button. There’s one for each issue that you need to resolve. If there’s more than one, work on them one at a time.
  • Follow screen instructions to upload your document.
    1. Click “Select” to choose your document type. Not every type is listed. If you need to upload a document that’s not listed, choose “Other” from the list.
    2. Click “Select file to upload.” You’ll see your electronic files.
    3. Click on the electronic file you want to upload. Then click “Open” and wait for your file name to appear on your “Application details” page. This may take a few minutes. If you need to upload another file, use the drop down menu to select the next document type and then click “Select file to upload” again.
    4. Select “Upload” next to each file that you want to send.
    5. Select “Take me back” to complete your upload. The “Submitted” button verifies that your upload was successful.
    6. Select the next “Verify” button, if there is one. Repeat steps 1 – 5 to upload documents for each inconsistency or issue.
If you’re having trouble uploading a document, you should mail copies of your documents. Don’t mail original documents. Make sure to include the printed bar code page that came with your notice. If you don’t have a bar code, include your printed name and the application ID from your notice when you send your documents.
Mail your materials to:  
Health Insurance Marketplace  
465 Industrial Blvd.  
London, KY 40750-0061
Trout Insurance Services

Monday-Friday
9:00am - 5:00pm & by appointment


​Visit: 29 N Main St
Weaverville, NC 28787
     
Mail: PO Box 1414     
Weaverville, NC 28787  
Ph: 828.279.4681
​
Fax: 1.888.221.4842
​

[email protected]
Trout Insurance is an Independent Insurance Agency Based in WNC. 
Privacy Notice Statement  | Privacy Policy
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“We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or call 1.800.Medicare to get information on all of your options.”
Trout Insurance is an independent authorized agency licensed to sell and promote products from Blue Cross and Blue Shield of North Carolina (Blue Cross NC). The content contained in this site is maintained by Trout Insurance. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. ®, SM Registered marks of the Blue Cross and Blue Shield Association.”
  • Insurance
    • Home & Auto Insurance >
      • Home & Auto Intro
      • Travelers - Customer Services
      • Hartford - Customer Services
      • Nationwide Customer Service
      • National General Customer Service
    • Health Insurance >
      • ACA 2025 Checklist
      • Blue Cross Blue Shield Customer Services
      • Aetna/CVS Customer Services
    • Medicare
    • Accident & Hospital >
      • Accident Plans
      • Critical Illness
      • Long-Term Care
      • Disability Insurance
    • Pet Insurance
    • Life Insurance
    • Travel Medical and Trip Protection
    • Dental and Vision
    • Employee Benefits
    • Business Owners >
      • Group Health Insurance
      • Commercial Property & Liability
      • Business Overhead Expense Disability
      • Disability for Business Owners
      • Critical Illness
    • Short Term Health
  • Trout Team
    • Our Story
    • Dave Trout
    • David Hanson
    • Idelle Davids
    • Linnea Conway
    • Jan Trout
    • Steve Dillingham
  • Resources
    • Employee Success
    • Fixing the ACA "Family Glitch"
    • Medicaid Expansion
    • Client Center
    • Newsletter
    • Thank You
    • Reviews
    • Blog
    • Articles >
      • Fine Homes WNC
      • Privacy Policy
      • Insurance Partners
      • No Income Cap
      • ACA Income Verification
      • BCBS Online Setup
      • APTC Income 2023 & Tax Form 1040
      • Prior Agents
      • Lost Subsidy
  • Community
    • WNC Strong
    • Built to Last
    • Candlelight Stroll
    • Music on Main
    • Goombay & YMI
    • Weaverville Primary Spring Fling
    • 50+ WNC Articles
    • Understanding Medicare 2024
    • Mural on Main Street
    • Alignment's 5-Star Switch
    • YMI Winter Coat Drive
    • Employer Networking w/ Just Economics
    • Blue Ridge Pride Festival
    • Medicare Seminar
    • Art in Autumn + MANNA
    • Western Women's Business Center Conference
    • Back to School
  • Contact Us