TROUT INSURANCE SERVICES
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Online Payment for Marketplace (On Exchange) Policies

Customers that apply for a policy on the Marketplace can access the BCBSNC website to make payment via credit card, debit card or bank draft. The customer may utilize this option 3 business days after they have successfully submitted their application on healthcare.gov. This is the time it will take for BCBSNC to get the file from the Marketplace and process it. If they access it before the data has been received and loaded, an error message will display that the application cannot be found. The customer has until the day before their effective date to access this online payment process. After that, the application will expire and the customer will need to reapply.

PROCESS

The customer (or agent with customer) can access the payment system by going to  www.bcbsnc.com/pay

The customer will need to enter 4 identifying pieces of information. This information needs to match what was entered on the healthcare.gov application. If the customer did not enter a SSN on their marketplace application, they cannot use this process.

Once the information is verified and matched up to the customer’s Marketplace application, the customer experience will be the same as payment redirect. If the information does not match or their file has not yet been received and processed, this error message will appear:


Note: If this message appears, please make sure the data exactly matches the application.  In addition, allow ample time (three business days after submitting the application via healthcare.gov) for BCBSNC to receive and process appropriate information prior to calling.

If the information matches, they will see this welcome screen and can begin the registration and check out process:

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At this point, the customer will follow the normal Buy Online process – create a BCBSNC user ID, enter demographic information, opt in or out of a dental policy and then enter payment information.
Trout Insurance Services

Monday-Friday
9:00am - 5:00pm & by appointment


​Visit: 29 N Main St
Weaverville, NC 28787
     
Mail: PO Box 1414     
Weaverville, NC 28787  
Ph: 828.279.4681
​
Fax: 1.888.221.4842
​

[email protected]
Trout Insurance is an Independent Insurance Agency Based in WNC. 
Privacy Notice Statement  | Privacy Policy
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“We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or call 1.800.Medicare to get information on all of your options.”
Trout Insurance is an independent authorized agency licensed to sell and promote products from Blue Cross and Blue Shield of North Carolina (Blue Cross NC). The content contained in this site is maintained by Trout Insurance. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. ®, SM Registered marks of the Blue Cross and Blue Shield Association.”
  • Insurance
    • Home & Auto Insurance >
      • Home & Auto Intro
      • Travelers - Customer Services
      • Hartford - Customer Services
      • Nationwide Customer Service
      • National General Customer Service
    • Health Insurance >
      • ACA 2025 Checklist
      • Blue Cross Blue Shield Customer Services
      • Aetna/CVS Customer Services
    • Medicare
    • Accident & Hospital >
      • Accident Plans
      • Critical Illness
      • Long-Term Care
      • Disability Insurance
    • Pet Insurance
    • Life Insurance
    • Travel Medical and Trip Protection
    • Dental and Vision
    • Employee Benefits
    • Business Owners >
      • Group Health Insurance
      • Commercial Property & Liability
      • Business Overhead Expense Disability
      • Disability for Business Owners
      • Critical Illness
    • Short Term Health
  • Trout Team
    • Our Story
    • Dave Trout
    • David Hanson
    • Idelle Davids
    • Linnea Conway
    • Jan Trout
    • Steve Dillingham
  • Resources
    • Employee Success
    • Fixing the ACA "Family Glitch"
    • Medicaid Expansion
    • Client Center
    • Newsletter
    • Thank You
    • Reviews
    • Blog
    • Articles >
      • Fine Homes WNC
      • Privacy Policy
      • Insurance Partners
      • No Income Cap
      • ACA Income Verification
      • BCBS Online Setup
      • APTC Income 2023 & Tax Form 1040
      • Prior Agents
      • Lost Subsidy
  • Community
    • WNC Strong
    • Built to Last
    • Candlelight Stroll
    • Music on Main
    • Goombay & YMI
    • Weaverville Primary Spring Fling
    • 50+ WNC Articles
    • Understanding Medicare 2024
    • Mural on Main Street
    • Alignment's 5-Star Switch
    • YMI Winter Coat Drive
    • Employer Networking w/ Just Economics
    • Blue Ridge Pride Festival
    • Medicare Seminar
    • Art in Autumn + MANNA
    • Western Women's Business Center Conference
    • Back to School
  • Contact Us