Status of your 2016 BCBSNC Subscriber ID cards
Your current BCBSNC premium amount may not be correct
The ID card you received may not work. If you find that it is not working or the ID number in your online Member Services number is not working, you will automatically receive a new one in the mail before the end of the month. BCBSNC changed their operating system and ID cards from the old system were automatically generated and mailed. Now the new operating system is generating new cards. We do not know which one you received at this time. BCBSNC asks that you wait for your new card IF the 2016 card you received is not working.
In this process, providers have 180 days to file a claim for reimbursement. Please ask your provider if they will provide the service and bill once the correct ID card is received. If not, you may have to pay out of pocket now and be reimbursed when you receive your correct card.
In addition, your bill may also be incorrect. BCBSNC is also aware of this and is working on resolving this issue as well.
We agree that this is a very unfortunate position to be in. Please know that we are in constant communication with BCBSNC will let you know as soon as we have any new information.
BCBSNC has issued many press releases in the media over the last few days apologizing and explaining. Please click their link here.http://blog.bcbsnc.com/2016/01/we-apologize-for-our-service-challenges-and-appreciate-your-patience/